Refund policy

Thank you for shopping at Rich Line Beauty. We want you to be completely satisfied with your purchase.

1. Return Period: We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

2. Return Conditions: To be eligible for a return, your item must meet the following requirements:

  • It must be in the same condition that you received it (unused, with tags, and in its original packaging).
  • You must include a receipt or proof of purchase.
  • Please note that for hygiene and safety reasons, certain items such as personal care products and cosmetics cannot be returned if they have been opened or used.

3. How to Start a Return: To start a return, you can contact us at richlinebeauty@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs:

  • If the return is due to our error (you received an incorrect or damaged item), we will cover the return shipping costs.
  • If you are returning an item due to personal preference or a changed decision, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days (depending on the processing time determined by the customer's servicing bank).

6. Late or Missing Refunds (if applicable): If you havenโ€™t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If youโ€™ve done all of this and you still have not received your refund yet, please contact us at: richlinebeauty@gmail.com.

7. Damaged or Incorrect Items: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.